AI, tools and transformation — Benedict Evans

Bookmarked: AI, tools and transformation — Benedict Evans

Do you want to work out how to deploy an LLM-enabled voice analytics tool in your call center? You’re probably going to call Accenture. The vendors themselves have always been happy to help, and now the big labs have their own ‘deploycos’ - we used to joke that a ‘machine learning scientist’ is a statistician who lives in San Francisco, so maybe a ‘forward deployed engineer’ is anyone that OpenAI hired from a systems integrator. On the other side, your startup is building a great new tool and you want to go to market quickly? You’ll probably call the Big Four.